Return Policy

Return & Refund Policy (All Sales Are Final)

 

All sales are final. Due to the nature of our food and beverage products, AKI MATCHA does not accept returns or provide refunds for any orders, except in cases where an item arrives defective, damaged, or incorrect.

If you received the wrong item or a damaged/defective product, please contact us within 48 hours of delivery at sales@akimatcha.com with your order number and clear photos of the issue. We will review your case and provide a replacement if approved.

Non-Returnable & Non-Refundable Items

Because we sell consumable products, we cannot accept returns under any circumstances, including but not limited to:

Change of mind.
Taste preference.
Purchasing the wrong item.
Orders made with discount codes, subscriptions, promotions, or sale pricing.
Opened, used, or partially used products.

All purchases—retail or wholesale—are final and non-refundable.

Exchanges (Defective or Damaged Items Only)

We only replace items that arrive defective, damaged, or incorrect. If you need an exchange for the same product, email us at sales@akimatcha.com within 48 hours of receiving your order.
Unapproved returns or unsolicited packages will not be accepted.

Refunds

Refunds are not offered unless a replacement cannot be provided for a damaged or incorrect item.
If a refund is approved (rare exception), it will be processed back to your original payment method. Processing times may vary depending on your bank or card issuer.

Need Help?

For any questions regarding defective/damaged items, please contact us at:
📩 sales@akimatcha.com