Shipping Policy

Welcome to Aki Matcha! We are delighted to offer our premium matcha powder to customers around the world. Please review our shipping policy below.

Free Shipping

We are pleased to offer free shipping on all orders of matcha powder, regardless of the order size or destination.
For expedited shipping, there is an extra shipping fee  and typically ship between 2-3 business day.

International Shipping

Aki Matcha is proud to serve customers globally. We offer international shipping to most countries. Please note the following details for international orders:

Shipping Times: Delivery times may vary depending on your location. Generally, international orders are delivered within 7-21 business days.
Customs and Duties: Please be aware that customs fees, duties, and taxes may apply to international shipments. These charges are the responsibility of the recipient and vary by country.

Order Processing

Processing Time: Orders are processed and shipped within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Carriers: We use reliable carriers to ensure your order arrives safely and promptly.

Tracking Your Order

You will receive a tracking number via email once your order has been shipped. You can use this number to track the status of your shipment on the carrier's website.

Contact Us

If you have any questions or concerns about your order, please feel free to contact our customer service team at https://akimatcha.com/pages/us-customer-support
We are here to help!

Thank you for choosing Aki Matcha. We hope you enjoy our matcha powder as much as we enjoy bringing it to you.